This website is owned and maintained by Zen Direct Ltd.
35-37 Ludgate Hill London EC4M 7JN United Kingdom.
email: [email protected]
Tel No:+44 (0)208 1239890
Company Registration No:10161538
Authorised Representative: Mr. Sean Quick - Chief Executive
1. Website Use.
2. Prohibited Activities.
3. Membership Subscription
(1). Users may register with a valid e-mail address or a third-party account (e.g. Facebook, Google+) (as applicable, the “Provided Address”) for a free guest membership. For this purpose, the User must submit additional his/her first name and family name, country and state/province of residence and choose a password. During registration, Users must declare their consent to the application of these Terms and Conditions. By clicking on the "Sign up" button or - if registration is done via a third-party account - on the button "Sign up with Facebook" or "Sign up with Google", the User submits a request for membership with iZen direct Ltd. Following this, the User receives an e-mail confirming registration as a “Guest Member.” This constitutes the acceptance of the User's offer by iZen direct, and a Membership Agreement with Zen direct Ltd will then be completed. The text of the Membership Agreement will be sent to the User in the confirmation e-mail. This registration gives the User a guest membership (iZen Starter).
(2). The User also has the option of buying a fee-based membership (Zen Club or Zen Plus). For this purpose, he/she must select the desired term of membership type and enter the invoice address and the preferred payment method. Entry errors can be detected on the last page of the order and can be corrected by entering new data. By clicking on the button "order now", the User issues a binding offer for the conclusion of a paid membership subscription with iZen direct Ltd. Following this, the User receives an e-mail confirming the order. This constitutes the acceptance of the User's offer by iZen direct, and the paid membership subscription with iZen direct Ltd will then be completed. The text of the paid membership subscription will be sent to the User in the confirmation e-mail.
4. Membership/Cancelation Policy
(1). Term; The membership term is 12 months. Membership shall automatically be extended by consecutive one year terms, unless the Member gives notice of termination at least thirty (30) days in advance of the end of the term. Notice of termination may, inter alia, be given via the member account.
(2). Delivery Policy; Once a payment has been confirmed, iZen direct will send you a confirmation email with details of your membership, this constitutes delivery of the product. You will have immediate access to our member’s platform via a password, allowing you to use iZen services proportionate to your membership level.
(3). Refund / Cancelation Policy; Membership cancellations will be accepted within the first 14 days of membership purchase as long as no services or purchase transactions have taken place with that membership account within that period. A membership that is cancelled within 14 days of order will receive a full refund of the payment made. If a member cancels after the 14-day period and has used any iZen services or products, they are liable for the full term of membership (12 months) and will be liable for the term. I.e. if a 12-month membership has been paid by one instalment, no refund will be due the member, and if the member is paying by 12 monthly instalments, the remaining instalments due to iZen direct will still be collected, until the 12th & final monthly instalments has been paid to iZen direct.
(4). Other; iZen direct shall have the right to give ordinary notice of termination not less than thirty (30) days prior to the end of the membership term, in text form (e.g. by e-mail, letter). This shall not affect the right to block an account or to extraordinarily terminate the membership pursuant to clause 7 hereof.
Should iZen direct terminate a membership, the Member may not re-register, and may no longer use iZen directs services.
Prior to a Member’s upgrading his or her membership to increase his or her allotment of transactions by payment of the then-current and applicable upgrade fee, which is the next level of membership. The remaining term of a Member’s lower-tiered membership will be credited against the upgrade fee.
(1). The membership fee is due for payment upon the conclusion of the membership offer, and can be paid by monthly instalments or a one-off payment for the entirety of the membership. In the event of an automatic extension of membership, the corresponding membership fee shall be due for payment when the extension period commences.
(2). The Member may either pay via PayPal, credit card or bank transfer.
6. Limited License.
You should assume that everything that you read or see on the Website is copyrighted or otherwise protected and owned by Operator or some third party who licensed to Operator the right to use such material. Unless otherwise expressly noted, nothing that you read or see on the Website may be copied or used without the prior written approval of Operator. We grant you permission to print individual pages from the Website, unless otherwise expressly noted, for your own personal, non-commercial use in learning about, evaluating or purchasing the opportunities, services, benefits and privileges made available by Operator. No other permission is granted to you to print, copy, reproduce, distribute, license, transfer, sell, transmit, upload, download, store, display in public, alter or modify these materials. This grant of permission is not a transfer of title, and under this permission you may not (a) use the materials for any commercial purpose or for any public display (commercial or non-commercial), (b) remove any copyright or other proprietary notations from the materials; and (c) transfer or post the materials. The permissions granted hereunder shall automatically terminate if you violate any of these restrictions and may be terminated or modified by Operator at any time.
7. Website "As Is".
We do not represent or warrant that you will have continuous or uninterrupted access to the Website or that of the functions of the Website will be error free. The Website is provided to you "as is" and "as available," and Operator and its service providers make no representation or warranty relating to the Website, including, without limitation, its performance, availability, content, or functions. Your sole remedy for any failure or non-performance of the Website shall be for us to use commercially reasonable efforts to perform an adjustment or repair of the Website.
8. Software Available on Website.
Any software that is made available to download from the Website ("Software") is the copyrighted work of Operator and its service providers. Your use of such Software is governed by the terms of the end user license agreement, if any, which accompanies, or is included with, the Software ("License Agreement"). You may not install or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms. For any Software made available for download on the Website not accompanied by a License Agreement, we hereby grant to you, the user, a limited, personal, non-transferable license to use the Software for viewing and otherwise using the Website in accordance with these terms and conditions and for no other purpose. All Software contained on the Website, is owned by Operator and/or our respective service providers, and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. without limiting the foregoing, the copy or reproduction of the software to any other server or location for further reproduction or redistribution is expressly prohibited. the software is warranted, if at all, only according to the terms of any applicable license agreement.
9. Additional Copyright and Trademark Notices.
All contents of the Website are © 2016 Zen direct Ltd. All rights reserved. Operator is not responsible for content on websites operated by parties other than Operator. Zen direct Ltd®, and all Zen direct Ltd® marks and logos are either registered or unregistered trademarks of Operator in the U.K. and/or other countries. Other logos and product and company names mentioned herein may be the trademarks of their respective owners. Operator will seek to avail itself of the protections under the Digital Millennium Copyright Act when applicable. Operator reserves the right to remove any content on the Website which allegedly infringes another person's copyright or other intellectual property rights. Notices to Operator regarding any alleged copyright or other infringement on the Website should be directed to Zen direct Ltd; Attn.: Legal Department at [email protected] If you are aware of an infringement of our brand, please let us know by e-mailing us at izendirect.com. No license or right is granted by implication, estoppel or any other means to use any trademark appearing on the Website. Operator vigilantly enforces its intellectual property rights and will actively seek the recovery of any costs and damages it may incur in preventing the misuse or misappropriation of its property.
10. Reviews, Comments and Submissions.
11. Links or Pointers to Other Websites.
Operator makes no representations about any other website that you may access through our Website. When you access a non-Zen direct Ltd® website, please understand that it is independent from us, and that we have no control over the content thereon. In addition, a hyperlink to a non-Zen direct Ltd® website does not mean that we endorse or accept any responsibility for the content or use of the linked site. It is up to you to take precautions to ensure that whatever you select for your use or download is free of such items as viruses, worms, Trojan horses, and other items of a destructive nature. Access to any third party website linked to our Website is entirely at your own risk.
The operator of iZen direct Ltd® is, a UK registered Limited Company, Operator and its authorised agents, representatives, vendors, successors or assigns may perform Operator's obligations and exercise its rights hereunder.
13. Electronic Signature Consent.
(b) Scope and Withdrawal of Consent. Your consent to receive communications electronically, and our agreement to do so, applies to all Electronic Records. Your consent also permits the general use of electronic signatures in connection with your use of the Website and any opportunities, services, benefits and privileges made available by Operator, and you agree to be bound whenever you click on an "Agree", "Accept" or similar button on the Website, at which time a valid, binding and enforceable electronic contract will be formed. Operator is an Internet-based service provider; therefore; the withdrawal of your consent to electronically do business with us may result in the termination of any opportunity you may have to receive any opportunities, services, benefits and privileges made available by Operator. Withdrawal will not affect the legal validity and enforceability of prior Electronic Records.
(e) E-mail Communication. Your "Provided Email Address" is any email address that you provide to Operator or any substitute therefor. You acknowledge and agree that the Internet is inherently insecure, and that we have no liability to you for any loss, claim or damage arising or in any way related to our response(s) to any e-mail or other electronic communication that we in good faith believe you have submitted to us. We have no duty to investigate the validity or to verify any e-mail or other electronic communication. We may respond to an e-mail communication provided by you to either the address provided with the communication or the Provided Email Address. Any e-mail returned to us undelivered may be re-sent to you at any other e-mail address that we have in your file, unless you have previously informed us through electronic or written notice that an e-mail address is no longer valid. Although we have no obligation to do so, we reserve the right to require authentication of e-mails or electronic communications. We will have no obligation, liability or responsibility to you or any other person or company if we do not act upon or follow any instruction to us in the event that a communication cannot be authenticated to our satisfaction.
14. Privacy and Your Account.
15. Limitation of Liability; Disclaimer; Indemnification.
16. Choice of Law; Jurisdiction; Venue.
18. Zen direct Ltd Members.
19. Cookies and how we use them.
Cookies are small files which are sent to your browser (for example Internet Explorer or Netscape) and stored on your computer's hard disk. They only identify your computer and not you personally.
20. Security of online payments.
“We do not store credit card details nor do we share customer details with any 3rd parties” - As soon as you make a booking, you will be viewing secure website pages. Our secure server software encrypts your credit/debit card information so your transactions are private and protected as they travel over the Internet. A secure server means that using a credit/debit card on the internet is safer than giving out your card details over the phone. Our card providers will process your credit/debit card payment.
If you do have a problem, despite the above security measures, your card issuer and izendirect.com will assist you as necessary.
Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the Trip Reservation confirmation email (whether for one event or series of connected events).
However and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents shall be liable for (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of the Trip Provider as made available on our Platform, (iii) the services rendered or the products offered by the Trip Provider or other business partners, (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our Platform, or (v) any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, wilful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the Trip Provider or any of our other business partners (including any of their employees, directors, officers, agents, representatives, subcontractors or affiliated companies) whose products or service are (directly or indirectly) made available, offered or promoted on or through the Platform, including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.
IZen Direct is not responsible (and disclaims any liability) for the use, validity, quality, suitability, fitness and due disclosure of the Trip and makes no representations, warranties or conditions of any kind in this respect, whether implied, statutory or otherwise, including any implied warranties of merchantability, title, non-infringement or fitness for a particular purpose. You acknowledge and agree that the relevant Trip Provider is solely responsible and assumes all responsibility and liability in respect of the Trip (including any warranties and representations made by the Trip Provider). IZen Direct is not a (re)seller of the Trip. Complaints or claims in respect of the Trip (including related to the offered (special/promotion) price, policy or specific requests made by Customers) are to be dealt with by the Trip Provider. IZen Direct is not responsible for and disclaims any liability in respect of such complaints, claims and (product) liabilities.
Whether or not the Trip Provider has charged you for your Trip, or if we are facilitating the payment of the (Trip) price or fee, you agree and acknowledge that the Trip Provider is at all times responsible for the collection, withholding, remittance and payment of the applicable taxes due on the total amount of the (Trip) price or fee to the relevant tax authorities. IZen Direct is not liable or responsible for the remittance, collection, withholding or payment of the relevant taxes due on the (Trip) price or fee to the relevant tax authorities. IZen Direct does not act as the merchant of record for any product or service made available on the Platform.
By uploading photos/images onto our system (for instance in addition to a review) you certify, warrant and agree that you own the copyright to the photos/images and that you agree that IZen Direct may use the uploaded photos/images on its (mobile) website and app, and in (online/offline) promotional materials and publications and as IZen Direct at its discretion sees fit. You are granting IZen Direct a non-exclusive, worldwide, irrevocable, unconditional, perpetual right and license to use, reproduce, display, have reproduced, distribute, sublicense, communicate and make available the photos/images as IZen Direct at its discretion sees fit. By uploading these photos/images the person uploading the picture(s) accepts full legal and moral responsibility of any and all legal claims that are made by any third parties (including, but not limited to, accommodation owners) due to IZen Direct publishing and using these photos/images. IZen Direct does not own or endorse the photos/images that are uploaded. The truthfulness, validity and right to use of all photos/images is assumed by the person who uploaded the photo and is not the responsibility of IZen Direct. IZen Direct disclaims all responsibility and liability for the pictures posted. The person who uploaded the photo warrants that the photos/images shall not contain any viruses, Trojan horses or infected files and shall not contain any pornographic, illegal, obscene, insulting, objectionable or inappropriate material and does not infringe any third party (intellectual property right, copyright or privacy) rights. Any photo/image that does not meet the aforesaid criteria will not be posted and/or can be removed/deleted by IZen Direct at any time and without prior notice.
©Copyright 2016 Zen direct Ltd. All rights reserved.